Protective Services

Manager of Protective Services and Community Safety: Kent Kebe

• Phone: 250-347-6455 ext. 6
• Cell: 250-270-0276
• Email: mps@radiumhotsprings.ca

If you believe a bylaw is being violated in your neighbourhood, you can file a complaint with the Protective Services and Community Safety Department. Complaints are reviewed by the Community Safety Officer and addressed in accordance with the Village’s Bylaw Enforcement Policy.

To file a complaint, complete the General Complaint Form and submit it by:

• Email: mps@radiumhotsprings.ca
• Fax: 250-347-9068
• In person at the Village Office: 4836 Radium Boulevard

Use the link below to download the General Complaint Form. This form is also available at the Village Office, or by fax and email (call the Village Office at 250-347-6455 to request a copy).

Village bylaws set out the rules and standards that apply to residents, property owners, and businesses in Radium Hot Springs. Some common bylaw areas include:

• Noise: rules about noise levels and hours in residential and commercial areas
• Unsightly premises: standards for maintaining properties in a tidy and safe condition
• Parking and traffic: rules about where and how vehicles may be parked on Village roads and rights-of-way

Village bylaws are available in the Document Centre:

The Protective Services and Community Safety Department conducts fire safety inspections for all commercial properties in Radium Hot Springs. These inspections help ensure businesses meet fire safety requirements and that properties are safe for employees and the public.

If you have questions about an upcoming inspection or the requirements for your property, contact the department at mps@radiumhotsprings.ca.

All businesses operating within the Village of Radium Hot Springs must hold a valid annual business licence. The Protective Services and Community Safety Department administers business licences and can assist with questions about requirements, renewals, and compliance.

For information on how to apply for or renew a business licence, visit the Business Licensing page.

All short-term rental (STR) businesses in Radium Hot Springs must hold a valid Village business licence and comply with the Business License Bylaw and applicable STR regulations. The Protective Services and Community Safety Department oversees STR compliance.

If you are an STR business operator with questions about your licence or obligations, or if you want to report an unlicensed or non-compliant STR, contact the department at mps@radiumhotsprings.ca.

For full details on STR licensing requirements and areas of the community where they are permitted, visit the Short-Term Rentals page.

The Protective Services and Community Safety department supports FireSmart efforts within the Village of Radium Hot Springs. Visit the FireSmart page to learn how to protect your home and property from wildfire.